Good Old Nationwide Credit Cards

[edd]

They have even changed their advert now from Nationwide Proud To Be Different To Nationwide Proud To Be A Building Society. Don't know why they offer bugger all to members except terrible service

I agree completely.

I have also found that Nationwide service, both from branch staff and over the telephone, has over the last year or so become the worst of all the banks and building societies.

Besides making my complaints to Nationwide directly, I have also been voting with my feet. I make sure not to open any accounts or make any deposits with Nationwide, and instead use other places with better interest rates and good customer service.

[TOPCAT57]

Holding Reply - I plan to move out of NW almost entirely - will keep the flexaccount open just for when we go abroad

Dear Sir,

Thank you for your email, addressed to the Guardian, and copied in to
Graham Beale, our Chief Executive.

Mr Beale was sorry to learn of your concerns and has asked us to arrange
for the matter to be investigated. You should therefore receive a
response very shortly.

I didnt even get a reply to my email to Mr Beale - probably too busy counting his bonus!