Need to leave Virgin Media

[Brucey]

No, you aren't seeing things. Yes, my upload speed is slower than dial-up and I'm fed up with it.

Try holding a Skype call or VOIP or uploading some files on my VPN. Impossible. My Skype call was more successful on my 3 mobile broadband, than on my "fibre optic" connection.

I've still got about five months of my contract left, but I want to leave now. I complained previously and got this reply back

I believe most customers are probably only interested in how fast they can download things, rather than upload unless I suppose if you play a lot of online games or have a website where they upload content to it, in which case the upload speed is probably just as important.

Which is a load of bollocks. They also agreed to refund one month of charges.

It has gradually become worse and now I'm going to leave.

I notice that J6 of their T&Cs says "If Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments break the terms and conditions of these agreements, you're free to end these agreements ."

Does this mean there is no cancellation fee if I can prove they've broken the agreement? Has anyone had any experience like this and managed to leave before their contract ended?

[trasores]

have you checked your modem? how old is it and what make is it?

type http://192.168.100.1/ in to your address bar check the noise/power levels.

if they are too high on the upstream/downstream then you might need a Cable Attenuator (should be about 8db on downstream).

[Brucey]

have you checked your modem? how old is it and what make is it?

type http://192.168.100.1/ in to your address bar check the noise/power levels.

if they are too high on the upstream/downstream then you might need a Cable Attenuator (should be about 8db on downstream).

It was provided by Virgin when I joined them a few months ago.

It has been confirmed by a Virgin engineer that upstream speeds in my area average 0.10 mbps in the evenings, so it is a problem with their network and not my equipment.

[stephen7372]

samknows.com/

[Brucey]

I've decided to send the letter today after another evening of painful downloading and uploading:

Virgin Media Limited
160 Great Portland Street
London
W1W 5QA

Friday, 21st May 2010

Account Number: *, Area Reference: *
Address: *

NOTICE OF CANCELLATION

Dear Sir/Madam,

I write with regards to my earlier complaint of February 2010 about my broadband internet connection which is supplied by your company to me at the above address.

The following table shows the connection speed that has been provided to me, as measured by Speedtest.net:
Date & Time Download Speed Upload Speed
21st April 2010 20:51 9.49 mbps 0.10 mbps
26th April 2010 20:45 9.52 mbps 0.04 mbps
7th May 2010 20:21 9.73 mbps 0.19 mbps
20th May 2010 19:05 0.37 mbps 0.40 mbps

Similar speeds occur every evening, not just on those appearing in this table.

In the last few months, I have failed to have an upload speed of more than 0.40 mbps after 7pm, which I believe is unacceptable.

In your response to my previous complaint, I note you stated “I believe most customers are probably only interested in how fast they can download things, rather than upload unless I suppose if you play a lot of online games or have a website where they upload content to it, in which case the upload speed is probably just as important.”

I disagree with this statement. Many customers, such as me, wish to use their internet connection for VOIP and webcam chat, including Skype. For this to work successfully, a good upload and download speed is required, as picture and audio must be sent in both directions. As the upload speed is miniscule, the webcam picture and sound becomes much distorted before reaching the other party, which makes the conversation very difficult. I would not expect to be having these problems on a “fibre optic connection” which runs at 10 mbps.

I gave you a reasonable opportunity to correct this after my previous complaint; however you failed to do so.

I believe that Virgin Media Limited have failed to provide the service which I am paying for under our contract and am therefore requesting that my contract be cancelled with immediate effect under section J6. I note that although I am within the minimum period, a cancellation under section J6 does not warrant a cancellation fee and therefore I look forward to receiving a refund of the part month charges which I have already paid in advance.

I will make your equipment available for collection, at your cost. I ask you to confirm which equipment you would like returned and let me know when you will collect it.

I would like to ask that all further correspondence between Virgin Media Limited and me is in writing to the following address: [my other address]. I ask that you also update this as my correspondence address on my account.

Yours faithfully,



Mr Bonus

[TOPCAT57]

10/1 they dont even reply.

[Ric]

10/1 they dont even reply.

So that means you think they will reply then. Likewise I do.

[Brucey]

Got a phone call today. He left a voicemail asking me to phone back to verify some DPA questions. Phoned back but he was at lunch, so he is now phoning me back later today.

Will probably get a load of BS but I'm prepared for it now.

[nina_c79]

I hate Virgin Media

[RudeKev]

I hate Virgin Media

I can never understand women and their subtle hints
Why don't they just come out and say it