Thank you for your reply, however I still believe that I have been overcharged for this call.
My reasons for this are:
1. At the start of the call, I was told "The number you have called we be charged at your standard rate" by T-Mobile. This implied the call would be charged at my "standard rate" of 15p/min.
2. The Everyone pricing table, states "0800/0500(1) Call charges from Free to 10p". The footnote for (1) is "All number prefixed by 08 or 09 are not included in your allowance." At no point does it state that a 0800 0 number is not an 0800 number, it implies ALL numbers starting 0800 will be at this rate, therefore this is very misleading.
3. Having trawled through the 268 page document that is the 08/09 pricing guide, I cannot find a call rate suitable for the number 08000283899.
In addition, whilst looking through the literature that is available online and that I have to hand, I noticed that the "standard" call price is 15p/min. When I joined T-Mobile this was 12p/min. I believe that I was not informed of this change. Could you let me know when this happened and how I was informed of the matter.
Could you also let me know the fee to have my telephone unlocked from the T-Mobile network.
Mr B B