Frequently Asked Questions
How soon will I receive payment?
We will process payment requests within 7 working days. Your payment should arrive shortly afterwards, subject to processing time by the third party payment site.
Check the status of your payment at http://www.rpoints.com/redeem/#history
If it says "Pending" or "In progress", it means Rpoints hasn't initiated the payment yet. If it says "Paid", we have instructed the third party to process your payment. If you haven't heard from them within a few days of the status changing to "Paid", you should mark the payment as "Missing" by clicking on the button to the right of the transaction
