Frequently Asked Questions
How quickly does my cashback get credited?
In most cases, your cashback will appear as "Pending" on your statement within 14 days.
We receive regular transaction reports from our partners and use these to update your cashback statement. Some transactions appear within minutes and most do within 48 hours, but don't worry if yours doesn't for a week or so; some partners are slower to report than others and the motto is always "Allow at least 14 days"
Once we have received confirmation of your transaction and have been paid by the retailer (typically about 8 weeks from the date of your initial transaction), the status will change to "Awarded".
We aim to report on and award cashback as quickly as possible, however the time between you participating in a promotion and being awarded cashback can vary between promotions. This is due to the varying time it takes our partners and advertisers to provide tracking information and to confirm and make payments. An estimated "Award date" is displayed alongside your pending cashback on your statement.
Also, note that certain retailers will only report your transaction to us once the goods are despatched whilst others will only make payment once their moneyback or returns period has expired.
As a general rule, if no cashback has appeared as "Pending" on your account 14 days after you believe you qualified for them it may be worth submitting a claim.
